1. Return Policy

Customers may request a return under the following conditions:

• Unopened & unused products may be returned within 7 days from the date of delivery.
• The product must be brand new, unused, and in original packaging with all accessories and documentation.
• Return requests must be raised within the applicable timelines mentioned below.

2. Defective Product Policy

• If a manufacturing defect is identified, the product may be replaced or refunded.
• Defective product issues must be reported within 3–4 days of delivery.
• An RMA (Return Merchandise Authorization) number must be requested within the same period.
• Once approved, the amount will be credited within 10–12 working days or the product will be exchanged after inspection.

3. Refund Policy

a) Refund Eligibility

• Full refund will be issued if the issue is confirmed to be from our end (manufacturing or shipping error).
• If the return is not due to our fault, a 10% restocking fee will be deducted.

b) Refund Processing Time

• Complaint confirmation: 2–3 working days
• Refund processing: Up to 10–12 working days (generally within a week)

c) Shipping Charges

• If the issue occurs from the customer's end, return shipping charges must be borne by the customer.
• Original shipping charges are non-refundable unless the fault is from our side.

4. Replacement & Exchange Policy

• Replacement will be provided in case of:
  • Shipping damage
  • Manufacturing defect
  • Incorrect product delivered
• If a customer wishes to exchange the product for another item, a credit note will be issued which can be used for exchange purchases.

5. Conditions for Return & Exchange

• All returned products must be in original condition, including:
  • Original packaging
  • Accessories
  • Manuals and invoices
• Fazter Private Limited reserves the right to reject return or exchange requests if the product does not meet these conditions.

6. Broken / Damaged / Defective Products

• Any damaged or defective product must be reported within 3–4 days of delivery.
• Customers must provide clear photos or videos as proof of damage.
• Upon verification, the product will be replaced or refunded, as applicable.

7. Restocking Fee

• A 10% restocking fee will be deducted if:
  • The defect or damage is not from the supplier's or manufacturer's end
  • The return is initiated for reasons unrelated to product quality

8. Shipping & Return Labels

• Customers must contact us before sending any product back.
• Return shipping costs are generally borne by the buyer.
• In certain cases, Fazter Private Limited may provide a return shipping label at its discretion.

9. Types of Returns

a) Unwanted Product

• 100% refund of product cost only if the issue is verified as our fault.

b) Returned to Sender

• Product cost will be refunded after deducting shipping charges.

c) Lost in Transit

• A claim will be raised with the logistics partner.
• If the item is delivered later, the claim will be closed.
• If insured and approved by the carrier, a full refund will be issued.

d) Defective Product

• Eligible for replacement or full refund.
• Must be reported within 3–4 days of delivery.
• Verification completed within 2–3 business days.

e) Damaged Product

• Must be reported within 3–4 days.
• Damage claim will be raised with the courier partner.
• Refund will be processed after claim approval.

f) Missing Parts

• Missing parts will be shipped separately in most cases.

g) Not as Described

• If the delivered product differs from what was ordered, a refund will be issued after inspection.

10. Non-Returnable Items

The following items are non-returnable and non-refundable:

• Software products
• Cloud-based services
• Digital or non-physical products

11. Contact Information

For return, refund, or exchange requests, please contact us before shipping any product: